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| Support > Product Warranty |
VITEK LIMITED PRODUCT WARRANTY
VITEK products carry a two (2) year limited warranty FOB VITEK warehouse, except for monitor CRT's which carry a ninety (90) day warranty due to potential misuse of contrast controls. Digital products are also warranted for 2 years except for the hard drives which carry their own factory warranty. VITEK warrants to the purchaser that products manufactured by VITEK are free of any rightful claim of infringement or the like, and when used in the manner intended, will be free of defects in materials and workmanship for a period of two (2) years, or as otherwise stated above, from the date of purchase.
VITEK'S obligation under this warranty shall be limited to the repair, including all necessary parts and cost of labor connected therewith, or at its option, the exchange or a credit issued towards the purchase price of any video equipment which shows evidence of a manufacturing defect within the warranty period. Replacement parts furnished in connection with this warranty shall be warranted for a period equal to the UN-expired portion of the original equipment warranty.
This warranty shall not apply to repairs or replacements necessitated by any cause beyond the control of VITEK, including but not limited to, acts of nature, improper installation, misuse, lack of proper maintenance, accident, voltage fluctuations, and unauthorized repairs or modifications. This warranty becomes VOID in the event serial numbers are altered, defaced, or removed. Shipping charges, if any, must be prepaid. A copy of the bill of sale (or invoice of purchase), together with a complete explanation of the problem must accompany all returns.
A return authorization number or "RA" number must be obtained prior to the return of any item for repair, replacement, or credit. VITEK requires that this "RA" number be printed clearly on the outside of the shipping carton to avoid refusal of said shipment. The Return Authorization number expires after 30 days. Products returned after that 30 day period are subject to refusal of returned merchandise.
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